How do I download my PDF pattern file?
Once payment has been confirmed download links are made available (both in an email and on the order completion page) to immediately download the file. In addition you can download any of your prior purchases by logging into your account and going to the downloads tab.
What do I do to ensure I’ve always got access to my pattern?
When you purchase a PDF sewing pattern, it’s important that you save that pattern to your personal computer, laptop or tablet so you can always access the pattern and won’t need to rely on download links or sales pages to find your downloadable file. Unless you’ve setup your browser to automatically ask where to save a download, then most browsers default to saving in your Downloads folder (rather than your Documents folder where you might be looking for them).
How do I open my PDF pattern?
The best way to open and view PDF files is to use the free Adobe ‘Acrobat Reader’. If your computer doesn’t come with this reader, you can download it here; https://www.adobe.com/au/acrobat/pdf-reader.html.
How can I correctly print my patterns and avoid frustrating problems?
- Printing from a preview window (before the pattern has been downloaded) can sometimes lead to problems as the data for the file may not appear correctly in this format. So be sure to save and open the file, before printing.
- It’s also important that your printer software is up to date and that you have the latest version of Adobe Acrobat Reader. If you have an issue printing because of error (including copy protection issues), then it’s almost certainly because you’re using PDF reader software other than Adobe’s reader.
- When printing a PDF sewing pattern, please consider printing only the required template pages, as the instruction pages can always be accessed and referred to on your computer.
- To print a file or a page, open the document first, before selecting Print. Choose the pages you want to print.
- Each printer’s settings are different, but it is important that you set the printer to print the file at 100%, at ‘actual size’, with no scaling or cropping. This is the best way to ensure your templates will print at the correct size.
- You may also wish to check the paper settings. Globally, almost all countries use standard A4 paper which is slightly narrower and slightly taller than Letter paper, which is standard in the USA. A Spoonful of Sugar always provides templates with our patterns which support both paper types, so it’s important to select the correct template pages and set the printer to print according to the paper size you are using. Ensure your printer hasn’t resized the template when that paper type is selected.
- If part of a template doesn’t print, check your ink levels (both colour and black). If ink levels are low, sometimes only the coloured sections or the black sections will print.
- Measure the printed template against any dimensions shown on the page to ensure your pages have printed at the correct size. Correct template sizes are especially important for projects that involve piecing with accurately sized shapes. If the sizing is out, check the printer settings.
- If you’ve checked all your settings, and the file still isn’t printing correctly, please consult the manual that came with your printer. Perhaps use Google as an additional resource.
Can I print my pattern at a copy shop?
If required, permission is granted for you to have single copies of my patterns printed at a copy/print shop, or library, for personal use only. If you’re seeking to print larger quantities of A Spoonful of Sugar patterns, please contact me with details of your requirements.
Is there a good way to store my PDF patterns?
Set up a system on your device for storing patterns so they are all kept conveniently in one place. On my PC, I have a folder imaginatively labelled ‘Sewing Patterns’. Inside the folder are subfolders for different pattern types like Coasters, Bags, Christmas, Quilts, Cushions and more. Folders can be set up on computers, laptops and tablets.
How do I know what materials & equipment are required before I purchase?
Each pattern product page includes a gallery of images showing the completed item in a number of different fabrics. One of the included images shows the materials & equipment page from the pattern.
What languages are available for the patterns?
The patterns are only published in the English language. All patterns include plenty of step by step photos to guide you through the construction process.
How long does the download link stay active for in my account area?
Links remain active for at least 2 years from the date of purchase. If you store you purchased file safely on your local hard drive and keep it backed up you shouldn’t ever need to re-download the file. If you have any issues re-accessing your download, please let us know – we are here to help and pride ourselves on excellent customer service.
What measurements are used in your patterns?
All patterns use measurements in inches and yards (i.e. imperial). A fat quarter is 18 x 22 inches.
Can I purchase printed copy of the pattern?
No – we only sell downloadable PDF patterns that you can print at home. If you don’t have access to a home printer, check out your local library or printing store (e.g. Officeworks, Kinkos, Staples).
Can I sell products made from the pattern?
Yes – you are permitted to sell products made from A Spoonful of Sugar Patterns on a small scale. You are, however, prohibited from reselling the pattern in either digital or printed form.
Please add the following credit line to each online listing and hang tag: “This item was handmade using A Spoonful of Sugar sewing pattern.” A link to my shop would also be greatly appreciated.
Payment Information
What currency is the price that I can see next to each pattern?
The price showing corresponds to the currency showing in the circle on the top right hand corner of each page.
What payment methods are accepted?
All payments are made in conjunction with Paypal. Therefore you can pay directly through your Paypal account or you can pay directly via your credit card. The credit cards accepted are: Visa, Mastercard, American Express and Discover.
Is buying on-line safe?
Yes – very safe. All financial transactions are handled directly by Paypal through their payment gateway. Therefore all financial details stay encrypted and protected by Paypal and at no time are any of your financial details seen by us.
What currencies are accepted?
We accept US dollar, Euro, British Pound and the Australian Dollar. You can of course purchase in any other currency, however you may incur some additional credit card fees from your credit card provider.
Orders and Returns
Do I need an account to complete my order?
An account is automatically created on the checkout page when paying for your purchase. This enables you to download and keep track of your purchases in the future. Note that the only information required to create an account is your name, email address and a password. No payment information is stored by us and no information is shared with anyone excepting as laid out in our privacy policy.
Can I return a purchase for a refund?
Since you are purchasing an electronic file it is not possible for us to offer a refund on any purchase.
Who should I to contact if I have any queries?
You can contact Lisa via the Contact Us page here.